Case Builder and Service Representative

📋 Description

• Provide ongoing client, broker, and internal support via Employee Navigator
• Troubleshoot enrollment questions, benefits, and data issues
• Escalate complex issues to internal teams and document cases
• Support benefit platform configuration, testing, and data validation
• Assist NEP Build Team during high-volume periods
• Collaborate with Account Managers, Build, Carrier, and Service teams

🎯 Requirements

• High school diploma or equivalent; 2+ years in CS/benefits preferred
• Strong experience with Employee Navigator preferred
• Familiarity with benefits platforms/HRIS/enrollment tech
• Attention to detail, organization, multitasking in deadlines
• Clear written/verbal communication for diverse audiences

🎁 Benefits

• Fully remote work environment
• Company-paid life, disability coverage
• Medical/dental/vision insurance options
• FSA/HSA plans
• 401(k) with company match
• Voluntary benefits and paid time off