Customer Support Associate

📋 Description

• Respond to customer inquiries via email, chat, or social media in a timely and professional manner
• Provide accurate information and support to customers to resolve their issues
• Identify and escalate complex issues to Tier 2 support when necessary
• Collaborate with other teams such as technical support specialists, support product specialists
• Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)
• Meet individual and team performance metrics (KPI’s) such as first response times, first contact

🎯 Requirements

• High school diploma or equivalent; college or a degree in a related field is desirable but not
• At least 1 year experience within a technical support environment
• Excellent verbal and written communication skills
• Customer-oriented mindset with a strong desire to exceed customer expectations
• Ability to multitask and manage time effectively
• Good computer skills and experience with CRM systems and other customer support software (Zendesk

🎁 Benefits

• A competitive salary + stock options in our fast-growing Series D startup
• Hybrid working environment for NY based employees
• 100% Medical, Dental & Vision
• 401k Plan
• Paid parental leave
• Fun culture with regular socials