Member Support Representative III - Support

📋 Description

• Handle inbound communication through a blended queue of phone, video, email and chat to assist
• Guide members through the verification process, explaining requirements and troubleshooting any
• Maintain a high level of professionalism and empathy while addressing member inquiries and concerns
• Document interactions accurately to ensure all information is up-to-date and compliant with privacy
• Meet and exceed performance metrics, including response times and customer satisfaction scores
• Embrace and implement the tactics and techniques provided by leadership during coaching/ training

🎯 Requirements

• High school diploma or equivalent required
• Minimum 2 years of experience in customer support role preferably in a contact center environment
• Minimum 1 year of experience using Mac and/PC platforms for daily operations

🎁 Benefits

• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
• Our Contact Center is a 24/7 operation, we have multiple shifts to choose from
• Competitive salary and benefits package
• Shift differential for nights and overnights
• Medical, Dental, and Vision Insurance
• Eligible for 15 days of accrued Paid Time Off annually