PittsburghFull TimeCustomer Support
Remotely
customer servicecrmsalesforcecall centerverintmedflyt
Job Description
📋 Description
- Full-time hybrid role in Pittsburgh, PA office three days per week
- Provide seamless customer service for patients, caregivers and health plans
- Handle high-volume inbound/outbound calls and HR-related inquiries
- Assist with time-off, payroll, timekeeping and care requests
- Maintain accurate data entry and CRM records
🎯 Requirements
- Excellent customer service skills with empathy and active listening
- Ability to manage multiple tasks, set priorities and meet targets
- Strong verbal/written communication; comfortable with different personalities
- Experience with CRMs or workforce tech (e.g., Salesforce, Verint, Medflyt)
- Willingness to travel to the Pittsburgh office 3 times/week (in-office role)
- Prior healthcare call center or contact center experience preferred
🎁 Benefits
- Competitive compensation and medical benefits
- Retirement plans and wellness programs
- Ongoing learning opportunities and career development
