Retail Customer Service Manager

📋 Description

• Deliver outstanding customer service in a retail betting shop.
• Drive safety and responsible gambling practices.
• Take bets on different sports and events; handle cash and transactions.
• Demonstrate products and betting terminals to customers.
• Resolve customer concerns with empathy and problem-solving.
• Maintain high shop standards and manage opening/closing duties.

🎯 Requirements

• 18 years or older to work in betting shops.
• Customer-facing experience and confidence with customers in person.
• Familiar with cash handling and payment transactions.

🎁 Benefits

• Optional overtime subject to availability.
• Pension Scheme and annual ShareSave.
• Discounts with retailers; healthcare and wellbeing support.