Technical Support Specialist

📋 Description

• Be a vital member of Braze's Global Customer Support team
• Serve as trusted product expert for inbound questions
• Diagnose, fix issues and provide best-practice guidance
• Guide customers to fast, accurate help and great experiences
• Collaborate with CS, AM, Product, Eng to deliver seamless experiences
• Identify opportunities to improve satisfaction and adoption

🎯 Requirements

• 2–3 years supporting technical products in SaaS or mobile apps
• Degree or technical certification or equivalent experience
• Experience with case tools (Salesforce, Zendesk)
• Hands-on HTML, CSS, APIs and/or SQL
• Experience with Postman, Snowflake, Kibana a plus
• Knowledge of SaaS, Mobile Tech, APIs, Marketing/Analytics

🎁 Benefits

• Competitive compensation; may include equity
• Retirement and employee stock purchase plans
• Flexible paid time off
• Medical, dental, vision, life, disability coverage
• Parental leave and family services
• Professional development and yearly stipend