Mission Director - Intelligence Community

📋 Description

• Manage retention, satisfaction, and account growth in the Intelligence Community
• Build hero advocacy and accelerate time-to-value for partners
• Serve as trusted advisor to align with mission objectives
• Drive product adoption and customer success strategies
• Collaborate with product and sales teams for expansion opportunities
• Lead quarterly business reviews and stakeholder communications

🎯 Requirements

• Strong relationship management and executive engagement
• Experience with customer success, account expansion, or sales
• Ability to track KPIs like retention, health scores, and adoption
• Knowledge of federal/mederal customer environments
• Excellent communication and strategic planning skills
• Willingness to influence product direction with customer feedback

🎁 Benefits

• Medical/Dental/Vision coverage
• Company-paid premiums and HSA options
• 401k with stock options
• Flexible time off and federal holidays
• Parental leave and learning/training reimbursements