Retail Customer Service Manager

📋 Description

• Deliver outstanding customer service in betting shops
• Encourage safer gambling and build customer relationships
• Take bets, process transactions, and demonstrate our products
• Resolve complaints with empathy and problem solving
• Work toward targets and maintain shop standards
• Open or close the shop as needed

🎯 Requirements

• 18 years or older to work in betting shops
• Customer-facing experience
• Confidence working with customers in person
• Familiarity with cash handling and payments

🎁 Benefits

• Overtime subject to availability
• Pension and ShareSave
• Retail discounts
• Healthcare and wellbeing support
• Development opportunities