Safety Support Specialist

📋 Description

• Role supports Beacon alerts and escalates to school officials to protect students' mental health
• Temporary, program-based position from early September through May 27, 2027, with potential
• Work in a remote, team-driven environment focused on safe digital learning experiences for K-12.

🎯 Requirements

• 1+ year in a Support or customer-facing role; prior experience in Trust & Safety, online
• 1+ year in a white-glove customer service position.
• Ability to follow protocols in varied scenarios; maintain calm and professional in high-stress
• Strong written and verbal communication; college degree preferred.
• Experience with Zendesk; experience answering support tickets and phone calls.

🎁 Benefits

• Competitive hourly rate of $22.50/hr
• Impact safe digital learning experiences for K-12 students
• Collaborative, mission-driven team culture
• Mental health support monthly stipend
• Opportunity to grow with a fast-growing EdTech company