Technical Support Specialist

📋 Description

• Own customer inquiries end-to-end with how-to questions and technical issues.
• Diagnose, fix issues, and guide best practices for Braze platform usage.
• Collaborate with Success, Account Managers, Product and Engineering for seamless experiences.
• Document knowledge and contribute to process improvements.
• Help drive product adoption and customer satisfaction.

🎯 Requirements

• 2–3 years in technical product support (SaaS or mobile).
• Degree or technical boot camp, or equivalent experience.
• Proficient with case management tools (Salesforce, Zendesk).
• Hands-on with HTML, CSS, APIs, and/or SQL.
• Experience with Postman, Snowflake, Kibana is a plus.
• Domain knowledge in SaaS, Mobile, APIs, Marketing/Analytics.

🎁 Benefits

• Competitive compensation; may include equity.
• Comprehensive health and retirement plans; PTO and learning stipend.
• Volunteer and employee resource groups; great place to work culture.