Sr Staff Product Manager – AI Monetization (Pricing & Packaging)

📋 Description

• Lead pricing strategy and packaging for AI monetization across ServiceNow products.
• Partner with Pricing Strategy and BU teams to shape AI pricing, packaging, and GTM.
• Translate customer insights into product direction, packaging, and adoption strategies.
• Coordinate cross-BU alignment for AI Platform bundling, upsell, and consumption models.
• Develop customer narratives to justify commercial model choices.
• Capture feedback from customers and advisory boards to inform roadmap and platform strategy.

🎯 Requirements

• 12+ years in product/program management in technically complex environments; 5+ years in enterprise
• Strong customer engagement, research, advisory programs, and go-to-market experience.
• Technical fluency in AI/ML, platform architecture, and AI capabilities.
• Pricing and packaging expertise with SaaS models and consumption pricing.
• Proven ability to influence across independent teams and drive cross-functional alignment.
• Strategic communication and cross-functional program coordination.

🎁 Benefits

• Competitive base pay with equity where applicable, plus incentive compensation.
• Health plans, 401(k) with company match, ESPP, and matching donations.
• Flexible time away and family leave programs.