Associate Customer Success Specialist

📋 Description

• Drive customer retention for Follett’s Tech Touch and Inside accounts.
• Lead customers through renewal process and address questions.
• Contact via phone/email to discuss quotes and renewal terms.
• Document interactions in CRM and update quotes accordingly.
• Provide operational support for larger renewals when needed.
• Understand Follett products, services, and contractual terms.

🎯 Requirements

• Bachelor’s degree or equivalent work exp in related field.
• 1-3 years in customer-facing roles (CS, account mgmt, or sales support).
• Experience handling inquiries and ensuring customer satisfaction.
• Strong verbal/written communication; explain renewal terms clearly.
• CRM (e.g., Salesforce) and MS Office proficiency.
• Familiarity with renewal processes in SaaS environment.

🎁 Benefits

• Remote role; US-based candidates only; sponsorship not offered.
• Home office setup and flexible schedules.