Technical Support Specialist

📋 Description

• Own customer inquiries end-to-end (how-to questions, technical break-fix issues
• Master the dashboard, integrations, troubleshooting steps, and best practices.
• Drive product adoption by helping customers achieve outcomes.
• Collaborate with Customer Success, Account Managers, Product and Engineering.
• Identify opportunities to enhance customer satisfaction and adoption.
• Document knowledge and contribute to internal enablement.

🎯 Requirements

• 2–3 years of experience supporting technical products (SaaS or mobile).
• A degree, technical boot camp, or equivalent experience.
• Proficiency with case management tools (Salesforce, Zendesk).
• Hands-on HTML, CSS, APIs, and SQL.
• Nice-to-have: Postman, Snowflake, Kibana.
• Strong written and verbal English communication.

🎁 Benefits

• Competitive compensation with potential equity.
• Retirement plans and employee stock purchase plans.
• Flexible paid time off and comprehensive medical benefits.
• Family services, learning stipend, and professional development.
• In-office experiences and opportunities to give back to the community.