Social Media Support Specialist (NYC, Weekend Shift, Sunday to Thursday)

📋 Description

• Help developers create while managing social media presence and community interactions across
• Assist with complex technical issues, billing inquiries, account management, and product usage
• Collaborate with engineering, product, marketing, and community teams to improve messaging and user
• Monitor channels for product feedback, technical issues, and sentiment; escalate as needed.
• Work with a small, global team to support developers worldwide.

🎯 Requirements

• 4+ years of social media support experience across X, LinkedIn, Reddit, and app stores.
• Experience with Zendesk, Sprout Social; familiarity with Stripe and Orb; solid ticketing workflows.
• Proven ability to work in fast-paced, high-volume environments with productivity metrics.
• Strong written communication and brand voice management across channels.
• Comfort working autonomously in ambiguity; understanding of developer communities and technical
• Nice to have: community management, B2B SaaS support, AI tools, and experience with Replit.

🎁 Benefits

• Competitive salary and equity
• 401(k) with 4% match (US Only)
• Health, dental, vision, life insurance
• Disability leave, parental/caregiver leave
• Flexible time off and holidays
• Commuter benefits and wellness stipend