Senior Customer Success & Implementation Manager

📋 Description

• Lead customers through software implementations and platform migrations from kickoff to launch.
• Develop and manage implementation plans, timelines, milestones, and risks.
• Facilitate discovery sessions, workshops, training, and executive updates.
• Guide change management, onboarding, training, and adoption for sustained engagement.
• Build trusted relationships and act as strategic advisor across lifecycle.
• Translate objectives into practical success plans with measurable value.

🎯 Requirements

• 5+ years in CS, Professional Services, Implementation, or related field.
• Experience leading LMS, HRIS, or enterprise SaaS implementations.
• Ability to plan implementations, manage risks, and communicate with stakeholders.
• Experience managing onboarding, adoption, and ongoing success for enterprise customers.
• Proven CS planning, adoption, and business outcome delivery.
• Executive reviews experience with Director/VP engagement.

🎁 Benefits

• Competitive CAD 80,000–100,000 salary based on experience.
• Remote-first work environment with flexible hours.
• Flexible vacation policy.
• Comprehensive medical benefits starts early.
• Healthcare Spending Account (HCSA) varies by location.
• Employee Assistance Program with 24/7 support.