Senior Mortgage Support Analyst

📋 Description

• Serve as a primary point of contact for customers through email, chat, and phone, providing
• Handle incoming calls and support tickets, investigating customer queries and ensuring issues are
• Analyze and troubleshoot customer issues by collaborating with internal teams and using SQL to
• Maintain detailed and accurate documentation of customer interactions, issues, investigations, and
• Monitor recurring support issues and identify trends that may indicate broader product, data, or
• Escalate complex or systemic issues to the appropriate internal teams while keeping customers

🎯 Requirements

• 1–3 years of relevant professional experience in customer support, mortgage operations, financial
• Previous experience working within the mortgage domain is required.
• Strong written and verbal communication skills, with the ability to communicate clearly
• Strong analytical and logical reasoning skills, with the ability to investigate issues and identify
• Practical experience with SQL for data extraction, validation, and troubleshooting.
• Proficiency in Microsoft Office, particularly Excel and Word.

🎁 Benefits

• Fully remote opportunity within India.
• Opportunity to work at the intersection of AI, fintech, mortgage operations, and customer support.
• Exposure to technology-driven lending and financial workflow automation.
• Fast-paced, remote-first working environment with opportunities to take ownership and develop new
• Opportunity to collaborate with cross-functional teams and contribute to process and product
• Inclusive culture that values empathy, curiosity, humility, ownership, and diverse perspectives.