Japan Customer Support Representative

📋 Description

• Provide timely & accurate information to Japanese customers via phone, email & other
• Manage high volume of Japanese customer accounts and support needs.
• Troubleshoot issues, identify root causes & communicate resolutions clearly.
• Coordinate with Sales to obtain missing information for test orders.
• Document all interactions and follow-ups with customers.
• Collaborate with international Support to meet customer needs.

🎯 Requirements

• Fluent in Japanese and English for email & written comms.
• Undergraduate degree and/or 3+ years related experience.
• Experience in healthcare/biotech/diagnostics customer service preferred.
• Ability to work independently & handle multiple tasks with attention to detail.
• HIPAA/PHI privacy training timely completion within 30 days of hire.
• Strong interpersonal skills, empathy, and ability to de-escalate situations.

🎁 Benefits

• Competitive benefits: medical, dental, vision, life & disability plans.
• Fertility care benefits, 401k, commuter benefits & more.