Customer Success Manager

📋 Description

• Partner with Sales to drive adoption and growth of product usage
• Analyze client performance to identify opportunities and reduce retention risk
• Train clients with tailored programs to meet needs and strategic priorities
• Maintain deep product knowledge to be the subject matter expert for clients
• Coordinate with Senior Sales Managers, Sales and Customer Service for a one-team approach
• Feed client insights back to SEEK through appropriate product teams

🎯 Requirements

• Facilitation of group trainings and one-to-one consulting
• Strong client and stakeholder relationship management across levels
• Effective communication to influence and drive behavioural change
• Understanding of end-to-end recruitment, HR tech, talent acquisition and sourcing
• Ability to analyze data and derive insights for continuous improvement

🎁 Benefits

• Tailored career development planning
• Professional development sessions with guest speakers
• Flexible working options including mix of office and WFH days
• Annual Performance Bonus Plan
• Leave benefits including Personal Flexi Days and buy/sell leave