North AmericaFull TimeCustomer Support
Remotely
servicenowitilactive directoryoffice 365vpnwindowsazure active directoryexchange
Job Description
📋 Description
- Provide first-line technical support to end users via phone, email, chat, and self-service.
- Diagnose and resolve issues with desktops, laptops, printers, OS, apps.
- Handle password resets, unlocks, access requests, remote assistance.
- Troubleshoot network and VPN connectivity problems.
- Create and track incidents/requests in ITSM ticketing system.
- Escalate complex issues to higher-level teams and maintain ownership.
🎯 Requirements
- At least 2 years of service desk experience (MSP preferred).
- Strong background: Windows, Office 365, Azure AD, AD, Exchange/O365; macOS a plus.
- Familiarity with ITIL, ITSM concepts; ITIL cert preferred.
- Experience with ServiceNow or similar ITSM platform.
- Experience with remote assistance and distributed environments.
- Excellent communication, troubleshooting, and time-management skills.
🎁 Benefits
- Hourly compensation $20–$24, with location-based variation.
- Medical and dental insurance options.
- FSA, 401(k), Flexible PTO.
- Fully remote work opportunity within the United States.
- Multiple shift options available.
- Opportunity to develop technical expertise in a global enterprise service desk.
