Partner Success Manager (w/m/d) - Fintech SaaS Scale-Up

📋 Description

• Onboard new customers (companies and tax firms) to Pennylane.
• Be primary contact for existing customers to ensure value realization.
• Conduct proactive health checks and reviews to reduce churn.
• Collaborate with German Sales and Management to improve processes.
• Develop product expertise for the German finance/buchhaltung landscape.

🎯 Requirements

• 2-5 years in accounting, account management, or customer-facing roles.
• Formal training as tax clerk/consultant or finance degree.
• Deep understanding of finance, invoicing, and bookkeeping needs.
• Strong communication, empathy, and ability to explain complex topics simply.
• Hands-on, proactive, and willing to shape processes in an early-stage team.
• Willingness to travel for onboarding in Paris HQ and regular client visits (approx. monthly).

🎁 Benefits

• Remote work from Germany; occasional EU travel allowed with minimal time difference.
• 30 vacation days; competitive compensation; equity.
• Home office budget and monthly coworking space allowance; Berlin office access.
• Language support with Busuu for English/French; latest Apple hardware.
• Regular company events and Tech Days for Pennylane employees.