Customer Onboarding Specialist

📋 Description

• Guide onboarding for SaaS customers from kickoff to launch
• Own onboarding milestones, timelines, and dependencies
• Lead customer education with live sessions and walkthroughs
• Proactively monitor progress and address blockers
• Provide chat and digital support during onboarding
• Collaborate with Support/Operations to close gaps

🎯 Requirements

• 2+ years in SaaS onboarding or customer-facing role
• Strong SaaS product configuration and workflows knowledge
• Excellent written and verbal communication
• Solid project management skills and timeline tracking
• Technical confidence to troubleshoot live and explain concepts
• CRM/tools familiarity and ability to work asynchronously

🎁 Benefits

• Equity incentive plan
• Flexible PTO
• Health care coverage
• Retirement plan with match
• Remote-first flexibility
• Professional development opportunities