Customer Support Specialist I

📋 Description

• Join our Call Center in Costa Rica, reporting to customer care supervisors.
• Provide excellent customer service for credit-related memberships and products.
• Interpret written or verbal grievances and assist with escalated issues.
• Explain membership benefits and proper usage to members.
• Adapt to product variations and onboarded partners.
• Follow standard operating procedures and assist across channels.

🎯 Requirements

• Experience: 6 months to 1 year inbound call handling.
• Education: High school diploma required.
• Skills: Experience addressing customer requests; good English; document issues in detail.
• Channel experience: handle requests from multiple channels (85-90%).
• Tech: PC and internet tools for quick decisions.
• Other: Pass background, employment, and education verification.

🎁 Benefits

• Medical, life and dental insurance.
• Flex work/Work from home options.
• Paid time off and annual performance bonus.
• Education reimbursement and family bonding benefits.