Buenos AiresFull TimeCustomer Support
Remotely
automationcustomer successaccount managementecommercesaasai
Job Description
📋 Description
- Manage a large portfolio of commercial ecommerce customers
- Proactive and reactive engagement to stay aligned with accounts
- Run regular check-ins and support high-value customers
- Understand workflows, goals, blockers for customers
- Help customers use Gorgias day-to-day with automation and AI
- Collaborate cross-functionally to improve outcomes
🎯 Requirements
- 2+ years in Customer Success, Support, or SaaS
- Experience handling a high-volume portfolio
- Strong communicator for solution-oriented conversations
- Hands-on, customer-focused with problem-solving mindset
- Curious, detail-oriented and organized across many accounts
- Experience in ecommerce, support operations, or automation is a plus
🎁 Benefits
- AI-enabled tools and workflows across teams
- Annual L&D budget for learning new tools
- Collaborative, inclusive work environment
