Customer Reimbursement Coordinator

📋 Description

• Support customers navigating healthcare reimbursement, claims, and insurance processes remotely.
• Help customers understand reimbursement requirements, resolve claims questions, and navigate
• Combine customer service, reimbursement expertise, documentation review, and regulatory compliance.
• Work with customers, providers, payers, and internal teams to resolve complex issues efficiently.
• Maintain accurate, compliant records and contribute to reimbursement workflow improvements.
• Fully remote role with an opportunity to improve service quality.

🎯 Requirements

• Associate’s degree in business, healthcare administration, or related field, or equivalent
• At least 4 years in customer service, healthcare reimbursement, insurance, billing, or related
• Strong understanding of healthcare reimbursement processes, insurance benefits, claims, and
• Experience with reimbursement management systems and customer support software.
• Proficiency with standard office applications and digital tools.
• Excellent verbal and written communication; strong interpersonal and customer service skills.

🎁 Benefits

• Fully remote within the United States.
• Full-time employment type.
• Opportunity to contribute to healthcare customer success and reimbursement operations.
• Professional development and ongoing training opportunities.
• Exposure to healthcare insurance, reimbursement, claims, and authorization processes.
• Collaborative environment with cross-functional opportunities.