Customer Support Director - SEA MT & Indonesia

📋 Description

• Lead regional customer support across SEA MT and Indonesia
• Drive service excellence and KPI ownership
• Champion AI-first mindset in delivery
• Develop multi-market leadership and succession plans
• Build strong client relationships and manage escalations
• Coordinate with regional teams to align priorities

🎯 Requirements

• Bachelor's degree in Business/Management or related field
• 15+ years in market research or client services
• 5+ years in senior multi-market leadership
• Experience with retail environments in SEA
• Knowledge of NIQ products and retail metrics
• Strong analytical, leadership, and communication skills

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning access
• Employee-Assistance Program