Customer Experience Specialist

📋 Description

• Provide timely, high-quality support to customers across channels
• Manage inquiries through to resolution and record case details (Salesforce)
• Escalate unresolved issues and keep customers informed
• Collaborate with CX team to deliver great customer experiences 24/7

🎯 Requirements

• Experience in a service environment with targets and quality standards
• Strong problem-solving and resolution skills
• Clear, concise written and verbal communication
• Comfort with proactive outbound calls
• Initiative, self-management and flexibility
• Team player who collaborates well with others

🎁 Benefits

• Hybrid work arrangement: 3 days in office, 2 days remote
• Initial training in-office five days a week
• Evening pay supplement for shifts ending at 8:00 PM