Associate Client Success Manager, Social

📋 Description

• Care for a named portfolio of accounts, drive adoption of Bazaarvoice tools, increase client
• Partner with clients on recommendations to optimize tool usage to achieve business goals like brand
• Promote feature adoption to improve program performance and client outcomes.
• Coordinate with cross-functional teams to document and mitigate risks and deliver successful
• Balance tech-driven, 1:many, and 1:1 client interactions while tracking portfolio trends to develop

🎯 Requirements

• Bachelor’s Degree and 1+ years in account management, client success, sales, marketing and/or
• Positive, self-starter with creative problem solving; customer-centric mindset; strong English
• Excellent time management, organization, and ability to meet deadlines with minimal supervision.
• Passion for social media and social commerce; ability to serve as a subject matter expert across
• Experience with Salesforce, Gainsight, Gong or similar productivity tools is a plus.

🎁 Benefits

• Remote-friendly with hybrid options where applicable.
• Competitive base salary with potential for growth.
• Collaborative, customer-first culture with opportunities to influence product strategy.