Payroll Managed Services Representative

📋 Description

• Respond to customer questions, investigate issues, and provide clear, helpful resolutions.
• Prepare regular payrolls using customer data points and recurring items.
• Review payroll data, identify discrepancies, and follow controls and procedures.
• Deliver accurate and timely Payroll services to customers.
• Handle sensitive payroll information with confidentiality.
• Use AI-enabled tools and automated workflows to improve speed, quality, and consistency.

🎯 Requirements

• 2+ years in payroll, customer service, operations, HR tech, or related field.
• Attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Problem-solving and critical-thinking skills.
• Software proficiency with digital workflows; willingness to learn AI tools.

🎁 Benefits

• Salary range information is provided separately as a base salary and does not apply to this section.
• Confidentiality and ethical handling of payroll data.
• collaboration with EPD team and opportunities to improve processes via automation.