Technical Account Manager

📋 Description

• Serve as a Trusted Technical Advisor for a portfolio of ESA clients
• Deliver Strategic Product Consulting to optimize adoption and value
• Lead End-to-End Technical Projects from requirements to delivery
• Configure Platform Solutions aligned with client specs and SLAs
• Oversee multiple projects and priorities with proactive updates
• Escalation & Troubleshooting with cross-functional teams

🎯 Requirements

• Bachelor's degree or equivalent experience in a customer-facing technical role
• Experience configuring complex SaaS platforms; background in financial management or T&E
• Ability to translate business requirements into product configurations
• Experience managing multiple technical requests while meeting SLAs
• Strong problem-solving, communication, and consulting skills
• Hands-on experience with Microsoft Office; familiarity with Salesforce, Jira, Confluence, Zendesk

🎁 Benefits

• Hybrid work arrangement (3 days in London office)
• Competitive culture with emphasis on success and inclusion
• Opportunity to work with AI-powered, expense intelligence platform