Client Success Manager

📋 Description

• Own a portfolio of hospitality and wellness accounts as primary contact from go-live through renewal
• Drive session volume and utilization at partner locations through programming support and coaching
• Lead quarterly business reviews with partner stakeholders, presenting data and growth plans
• Monitor partner health signals and address risk to prevent churn
• Manage end-to-end renewal process and collaborate with Sales on expansions
• Partner with Operations to ensure hardware uptime and fast issue resolution

🎯 Requirements

• 3–5 years of client success/account management/partnership experience in a B2B context
• Proven track record managing accounts with retention and growth
• Experience with hospitality or wellness brands is valued
• Strong communicator; builds trust with operational and executive stakeholders
• Data-driven approach to account health; comfortable with dashboards/metrics
• Highly organized; can juggle multiple accounts

🎁 Benefits

• Join a robotics/AI company shaping the future of recovery
• Impactful product that improves healthier living
• Culture based on passion, ambition, empowerment, inclusion, curiosity, and fun
• 100% employer-paid healthcare coverage for employees
• Flexible time off and wellness days
• Generous parental leave and OneMedical membership