Customer Support Executive

📋 Description

• Provide timely and effective resolution to customer queries via voice and chat support for US-based
• Respond professionally, empathetically, and solution-oriented
• Handle simple to complex issues and strive for first-time resolution
• Escalate issues to appropriate teams as required
• Meet productivity, quality, and performance metrics
• Maintain documentation of customer interactions and resolutions

🎯 Requirements

• 1-2 years of experience supporting US-based customers via voice or chat (freshers with strong
• Experience in Customer Support / Contact Center / Voice or Chat Process
• Ability to troubleshoot and resolve customer queries
• Experience handling service metrics and SLAs
• Customer-focused with strong problem-solving skills
• Strong verbal and written communication (English)

🎁 Benefits

• 5 working days per week
• 2 rotational weekly offs
• US time zone rotations; extended hours during peak periods