Offline Customer Support Officer (Benue)

📋 Description

• Walk-in customer support nationwide and WhatsApp group inquiries.
• Provide timely, accurate responses and log requests for tracking.
• Coordinate with internal teams for resolution.
• Escalate complex issues to Regional/State Team Lead as needed.
• Adhere to scripts, guidelines, and procedures.
• Collect customer feedback to support service improvements.

🎯 Requirements

• 1–2 years of relevant customer service or support experience.
• Minimum BSc or HND; NYSC completed or valid exemption.
• Excellent written and verbal communication, especially for walk-ins and WhatsApp groups.
• Strong problem-solving and issue-resolution abilities.
• Customer-centric with empathy and data privacy awareness.
• Ability to collaborate with internal teams and document interactions meticulously.

🎁 Benefits

• Competitive compensation and career growth opportunities.
• Support for professional development.