Customer Success Manager - UAE

📋 Description

• Own UAE private sector customer success, adoption, and growth
• Build relationships with CXOs, VPs, Directors, and digital leads
• Develop tailored success plans per organization
• Primary contact and executive sponsor for accounts
• Define/track ROI, revenue growth, efficiency, and cost savings metrics
• Guide end-to-end AI adoption lifecycle and production deployment

🎯 Requirements

• 8+ years in customer success, account management, or related
• 3–5 years with UAE enterprises across finance, healthcare, logistics, tech
• Proven record with complex, multi-stakeholder accounts
• Experience leading AI/ML, cloud, or enterprise software in regulated envs
• Executive engagement programs and QBRs experience
• Deep understanding of UAE procurement/evaluation of tech

🎁 Benefits

• Weekly lunch stipend and health/dental benefits
• RRSP/401K/pension, parental leave, learning stipend
• 6 weeks paid vacation, travel budget for remote/offices
• Home office stipend and office-related perks