Junior Customer Success Manager- Fidectus (m/f/d)

📋 Description

• Primary point of contact for accounts from onboarding through renewal and growth.
• Manage onboarding end-to-end: setup, training, go-live, adoption support.
• Handle day-to-day support via HubSpot; triage and SLA adherence.
• Own post go-live portfolio; conduct check-ins, reviews, adoption talks.
• Promote new features and map capabilities to customer goals.
• Identify upsell/cross-sell opportunities and hand to Sales with plan.

🎯 Requirements

• 1–3 years in consulting, Customer Success, or AM in B2B SaaS.
• Strong communicator; clear across ops to senior stakeholders.
• Customer-centric with ownership of experience.
• Structured, hands-on; multi-onboarding management & queue handling.
• Proactive problem-solver; communicate risks clearly.
• Self-driven; thrives in fast-moving environments.

🎁 Benefits

• Hybrid working from Zürich or London offices.
• Travel opportunities across European energy markets.
• Team events and cross-group collaboration.
• Exposure to senior stakeholders in Europe’s energy trading.
• Clear path to Sales Manager as the company grows.