Customer Care Supervisor

📋 Description

• Supervise a team of 8–15+ Customer Care Specialists, manage daily operations of the customer care
• Ensure Team compliance with company’s and department’s policies, notably attendance, timesheet
• Clearly communicate on individual goals and performance expectations and deliver weekly performance
• Build development plans for each team member as needed, identifying skill gaps, creating growth
• Create and maintain a positive, customer-centric departmental culture that recognizes individuals’
• Serve as the first line of escalation for your team: step in on complex issues, difficult customer

🎯 Requirements

• B.S. degree in Business Administration, commerce, engineering or a related field.
• 8+ years of experience in customer service, order management or similar.
• 3+ years of experience leading or supervising a team of Customer Service representatives or similar
• Proficient in CRM, ERP, Case Management systems, MS Office; data viz tools (Power BI, Tableau
• Outstanding problem-solving and critical-thinking skills.
• Exceptional leadership and organizational abilities.