NDLS Front Office Subject Matter Expert

📋 Description

• Processing NDLS driver licence applications when required, including verification and payment
• Handling calls to meet service level agreements
• Escalating issues to NDLS and liaising with 2nd line support
• Managing complaints per procedures
• Quality monitoring to ensure performance
• Preparing daily/weekly/monthly reports and productivity statistics

🎯 Requirements

• Strong Customer Service experience (2+ years)
• Attention to detail and accuracy
• Excellent communication and teamwork
• Flexibility and reliability
• Time management skills
• PC Proficiency and MS Office knowledge

🎁 Benefits

• Comprehensive training programme
• SGS Campus onboarding
• Employee referral incentives
• Progression opportunities
• Annual tax saver rail/bus tickets
• Bike to work scheme