North AmericaFull TimeCustomer Support
Remotely
automationcustomer successaccount managementstrategic planningaienterprisecross functional collaboration
Job Description
📋 Description
- Senior CSM role within the Customer Experience team, focusing on enterprise opportunities.
- Deliver value-based consultations and tailored product demos to accelerate revenue acquisition and
- Serve as a trusted business partner with deep expertise on Remote offerings and global workforce
- Identify and lead strategic initiatives to enhance consultative sales capabilities and
- Coach and mentor junior team members and drive development across the organization.
🎯 Requirements
- Extensive experience as a Senior CSM.
- Autonomous Risk Anticipation: anticipate portfolio risks early and adjust plans without manager
- Solution-Oriented Account Ownership: own end-to-end mitigation and account plans with minimal
- Strategic Communication & Peer Mentorship: communicate with strategic depth and mentor peers.
- Root-Cause Diagnosis & Rework Reduction: diagnose friction early to drive repeatable plans and
- Fluent written and spoken English with strong communication skills.
🎁 Benefits
- Work from anywhere
- Flexible paid time off
- Flexible working hours
- 16 weeks paid parental leave
- Stock options
