Service Desk Level 1 Analyst (Mexico)

📋 Description

• Be the first point of contact for technical support via phone, email, and chat.
• Troubleshoot desktops, laptops, printers, mobile devices, software, and networks.
• Log interactions in the ticketing system and escalate when needed.
• Deliver timely, accurate resolutions with customer service focus.
• Follow up with users to confirm satisfaction.
• Engage in training, certifications, and ongoing learning.

🎯 Requirements

• 1–2 years in a technical support role, service desk preferred.
• Strong customer service; ability to explain tech clearly.
• Proficiency in Windows OS, Microsoft Office, basic network troubleshooting.
• Familiarity with ITIL or similar service frameworks a plus.
• Ability to work independently and collaboratively; good multitasking.

🎁 Benefits

• Annual leave and holiday perks; medical coverage for self and family.
• Bonuses, annual salary reviews, and ongoing development.
• Supportive culture with growth opportunities.