Senior Customer Success Manager, Enterprise - Moveworks

📋 Description

• Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live
• Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic
• Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
• Translate customer business needs into actionable solutions, influencing roadmap and product
• Identify, quantify, and track customer success metrics tied to efficiency, cost savings, and
• Proactively manage risks, expectations, and change, ensuring customers successfully navigate

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, Implementation, or Consulting
• Experience supporting medium to large enterprise customers and navigating complex stakeholder
• Strong ability to explain technical and AI-driven solutions in clear, business-oriented terms
• Familiarity with workflow platforms, ITSM, HR systems, or enterprise automation (ServiceNow
• Proven ability to build executive relationships and influence outcomes at multiple levels
• Process-oriented mindset with strong problem-solving and change management skills

🎁 Benefits

• Health plans, flexible spending accounts, 401(k) with company match
• Employee stock purchase plan and matching donations
• Flexible time away plan and family leave programs