Analista de Suporte Sênior

📋 Description

• Senior support for corporate systems across SaaS platforms and ticketing tools.
• Own incident management with root-cause analysis and ITIL practices.
• Automate workflows via scripts and AI agents to cut resolution times.
• Collaborate with Engineering, IAM, vendors, and stakeholders.
• Build and maintain knowledge bases for human and AI use.
• Monitor licenses, inventories, and vendor renewals.

🎯 Requirements

• 2+ years in N1/N2 support for CRM/ERP or enterprise systems.
• Hands-on Jira Software and service/ticketing platforms.
• ITIL experience and incident-management improvement.
• Experience scripting/automation to reduce repetitive tasks.
• Knowledge bases for AI-enabled support or automation.
• License/inventory/vendor management experience.

🎁 Benefits

• Fully remote work model with flexible hours.
• Healthcare including dental; dependent coverage.
• Life insurance, telemedicine, and access to medical specialties.
• Wellness benefits and telepsychology support.
• Remote-work support and home-office allowance.
• Meal/food allowance or Alelo Tudo benefits.