Reservations & Booking Agent

📋 Description

• Handle reservations inquiries via phone, email, web chat, and voicemail.
• Guide guests through accommodations, amenities, experiences, and services.
• Use consultative sales to understand needs and maximize reservations.
• Create accurate reservations reflecting preferences and plans.
• Follow up to convert inquiries into confirmed reservations.
• Build guest relationships with timely, personalized communication.

🎯 Requirements

• High school diploma or equivalent required.
• 2+ years guest service experience preferred (hospitality, reservations, tourism, retail).
• Warm, outgoing hospitality mindset and strong guest focus.
• Excellent verbal communication and professional interaction.
• Strong listening, organization, multitasking, and follow-through.
• Accurate, detail-oriented in a high-volume environment.

🎁 Benefits

• Competitive pay and performance-based earnings potential.
• Paid training and ongoing learning opportunities.
• Leadership development and cross-functional exposure.
• Mentorship and coaching programs.
• Monthly recognition and benefits like medical, dental, vision coverage, PTO, and career advancement