Bilingual Customer Retention Representative

📋 Description

• Remote, customer-facing role helping policyholders maintain life insurance
• Handle inbound cancellations and outbound lapse-recovery calls
• Balance customer care with retention, quality, and productivity goals
• Engage with bilingual customers to understand needs and solutions
• Provide knowledgeable support with product knowledge
• Meet shift options (morning/evening) and both full-time/part-time opportunities

🎯 Requirements

• Fluency in English and Spanish
• High school diploma or equivalent
• Strong communication, empathy, and listening skills
• Clear explanations in plain language
• Active listening and problem-solving abilities
• Able to work in a fast-paced environment

🎁 Benefits

• Remote, work-from-home position
• Full-time and part-time options
• Morning and evening shifts
• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) matching and pension plan