Senior Customer Experience Representative

📋 Description

• Handle inbound customer calls and create positive, trust-based interactions through active
• Manage financial transactions and coverage changes accurately while following applicable policies
• Research, troubleshoot, and resolve customer requests using internal systems, tools, and resources.
• Educate customers on insurance coverage options, policy features, and relevant considerations to
• Create and communicate quote options while guiding customers through the decision-making process.
• Handle complex customer inquiries with professionalism, sound judgment, and a strong focus on

🎯 Requirements

• 1–2 years of customer service experience, preferably in insurance or a related customer-facing
• Active Personal Lines License, or the ability and willingness to obtain one within 30 days of
• Demonstrated ability to perform effectively in a fast-paced, high-volume inbound call environment.
• Strong verbal communication, active listening, relationship-building, and problem-solving skills.
• Ability to handle complex or sensitive customer inquiries with professionalism, patience, and
• Strong attention to detail and the ability to manage multiple tasks while maintaining accuracy.

🎁 Benefits

• Hourly compensation: $20.92 per hour.
• Full-time employment.
• Remote work arrangement within the United States, with flexibility to work from the location that
• Monday–Friday schedule from 12:00 PM to 8:30 PM EST.
• Opportunity to develop deeper expertise in personal lines insurance and customer experience.
• Opportunity to contribute ideas that influence customer-facing products, tools, and service