Customer Support Associate (French Speaker)

📋 Description

• Provide customer and operational support across service, processing, and collections.
• Handle enquiries, process transactions, resolve payment issues.
• Support internal stakeholders and ensure policy compliance.
• Work in a hybrid model onsite 2-3x/week, Mon-Fri 9am-6pm.
• Collaborate with teams to deliver end-to-end customer experiences.
• Contribute to continuous improvement and accurate record-keeping.

🎯 Requirements

• Customer-focused with professionalism and resilience.
• Experience in customer support, operations, or transactional roles.
• Strong attention to detail and data accuracy.
• Ability to handle complex/sensitive customer situations under pressure.
• Excellent written and verbal English communication.
• Follow processes with sound judgment and manage multiple work types.

🎁 Benefits

• Competitive salary start: 2100 EUR monthly.
• Language bonus and growth opportunities.
• Flexible work: 6-10 days in office per month.
• Insurance (health, disability, life) and leave policies.
• Paid holidays and life events time-off.
• Work from abroad up to 60 days/year and wellness days.