Customer Care Associate (Italian speaker)

📋 Description

• Provide customer and operational support across service, transactions, and collections.
• Handle enquiries and resolve account/payment issues with accuracy and timeliness.
• Collaborate with stakeholders for end-to-end customer experiences.
• Support continuous improvements and maintain accurate records.
• Hybrid work model: onsite 2-3 times/week; Mon-Fri, 9am-6pm.

🎯 Requirements

• Customer-centric mindset with professionalism and resilience.
• Experience in customer support, operations, or transactional roles.
• Strong data accuracy and attention to detail.
• Ability to handle complex or sensitive situations under pressure.
• Excellent written/verbal English; able to explain regulated information.
• Follow processes with sound judgment; manage multiple work types.

🎁 Benefits

• Competitive monthly gross salary starts at 2,100 EUR.
• Language bonus and global career development.
• Flexible office presence (6-10 days per month).
• Generous insurance and life benefits.
• Paid holidays and leave policies; life events support.
• Work from abroad up to 60 days/year; volunteering days.