Job Description
Company Description
Comoto Holdings is America’s largest omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of moto enthusiasts across the globe. Comoto’s brands, RevZilla, Common Tread, Cycle Gear, REVER, and J&P Cycles deliver premium products, dedicated expertise, engaging media, and passionate customer support of the rider community, through best-in-class e-commerce and retail experiences.
Job Description
The Comoto Rider Support Team is currently looking for V-Twin and Harley Technical Support Representatives for our next new hire class, which is tentatively scheduled for October 26th, 2026!
Important Information:
- This job posting is for a new hire class to start October 26th, 2026. Exact hours TBD, depending on where most new hires are located, however, most common training classes operate on a 9-6 EST schedule. Once the 4-5 week training period is complete, team members will be expected to transition to a new schedule.
- This is a fully remote position, IT equipment will be provided for new hires.
Your remote workstation must have fast, secure internet connectivity. Absolutely no hot spots or public WiFi.
- A minimum internet speed of 100mbps download and 20mbps upload is required.
You can test your internet speed for free here.
- Compensation is $18-$20/hr, starting rate based on experience.
- Additional compensation available via sales incentives, internal seasonal incentives, seasonal overtime opportunities/bonuses, attendance bonuses. and yearly company bonus.*
- This role will be primarily phone and email based.
This role isn’t for the typical rank and file customer service agent, so who is it for?
Our ideal candidate has years of experience spinning wrenches on V-twin motorcycles. Experience in mom and pop shops, dealerships, or even your own business is required so you can be a crucial technical resource not only for our customers, but also our department as a whole. To put it short: your standard wrenches are well worn and you bleed 20w50 oil!
Spinning the wrenches isn’t enough though, you love helping other riders get the parts and gear they need to stay on the road. When a friend gets a new bike you’re the first person they call to help them decide what they need to kit it out. Most importantly, you are an excellent communicator, both verbally and written.
Our Harley Techs are V-Twin aficionados that are devotees of the powersports industry and understand the importance of assuring a great customer experience, driving sales, and providing support for all riders that contact us with technical inquiries related to their motorcycles.
Our next Tech Team Member will:
- Handle all levels of interaction with customers via phone, email, live chat, and other communication channels to take it one step forward toward facilitating all aspects of customer interaction with polish.
- Assist with questions pertaining to fitment, application, selection, and installation of motorcycle parts and accessories.
- Advise on proper fitment and use of safety gear including helmets, jackets, pants, riding armor, boot, gloves, and more.
- Help customers place orders for a complete customer experience.
- Continually learn about a combination of some of the following: motorcycle parts and gear, motorcycle riding, motorcycle racing, dirt bike and offroad riding, adventure/touring riding, supercross/MX, bike modification, among others.
- Work with a wide variation of teams on a case by case basis to ensure that we overdeliver in every opportunity is what this position is all about!
- Be detail-oriented, proactive, and conscientious with a commitment to self-improvement.
- Be an excellent, polished communicator via verbal communication, as well as written.
- Have the drive to assist their fellow riders all day, every day.
Qualifications
Our next Tech Team Member needs to have:
- Commitment to Comoto’s Core Values
- Passion for motorcycles and related products is a must
- Familiar knowledge of motorcycle parts and accessories, Vtwin segment in particular
- Working knowledge of additional power sports equipment including UTV, ATV, Scooters and Snowmobiles is a bonus
- Sound problem solving and analytical skills
- Established communication, interpersonal, and listening skills
- Ability to interact and work in a fast-paced, team-driven environment
- Time management skills and the ability to organize and manage multiple priorities
- Ability to work a schedule outside of standard business hours, including nights and weekends
- Experience in retail, service, or hospitality industries is a plus
- Ability to speak multiple languages is a plus
- High school diploma or equivalent required. Bachelor’s degree or Tech school certification is a plus.
Additional Information
All your information will be kept confidential according to EEO guidelines.
