Job Description
Company Description
Comoto Holdings is America’s largest omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of moto enthusiasts across the globe. Comoto’s brands, RevZilla, Common Tread, Cycle Gear, REVER, and J&P Cycles deliver premium products, dedicated expertise, engaging media, and passionate customer support of the rider community, through best-in-class e-commerce and retail experiences.
Job Description
The Comoto Rider Support Team is currently looking for V-Twin and Harley Product Support Representatives for our next new hire class, which is tentatively scheduled for October 26th, 2026!
Important Information:
- This job posting is for a new hire class to start October 26th, 2026. Exact hours TBD, depending on where most new hires are located, however, most common training classes operate on a 9-6 EST schedule. Once the 4-5 week training period is complete, team members will be expected to transition to a new schedule.
- This is a fully remote position, IT equipment will be provided for new hires.
Your remote workstation must have fast, secure internet connectivity. Absolutely no hot spots or public WiFi.
- A minimum internet speed of 100mbps download and 20mbps upload is required.
You can test your internet speed for free here.
- Compensation is $17-$18/hr, starting rate based on experience.
- Additional compensation available via sales incentives, internal seasonal incentives, seasonal overtime opportunities/bonuses, attendance bonuses. and yearly company bonus.*
- This role will be primarily phone and email based.
This role isn’t for the typical rank and file customer service agent, so who is it for?
Our ideal candidate loves to ride and wrench - V-twin cruisers in particular. Your standard wrenches are within arm’s reach and you bleed 20w50 oil!
You don’t just love to ride, you love helping other riders get the parts and gear they need to stay on the road. When a friend gets a new bike you’re the first person they call to help them decide what they need to kit it out. Most importantly, you are an excellent communicator, both verbally and written.
Our Product Support and Sales Associates are two-wheel aficionados that are devotees of the powersports industry and understand the importance of assuring a great customer experience, driving sales, and providing support for all riders that contact three companies under the Comoto Family of Brands: RevZilla, Cycle Gear, and J&P Cycles, with a focus on J&P Cycles.
Our next Product Support and Sales Associate will:
- Handle all levels of interaction with customers via phone, email, live chat, and other communication channels while providing an excellent customer experience with polish and professionalism.
- Assist with questions pertaining to fitment, application, selection, and installation of motorcycle parts and accessories.
- Advise on proper fitment and use of safety gear including helmets, jackets, pants, riding armor, boot, gloves, and more.
- Help customers place orders for a complete customer experience.
- Continually learn about a combination of some of the following: motorcycle parts and gear, motorcycle riding, motorcycle racing, dirt bike and offroad riding, adventure/touring riding, supercross/MX, bike modification, among others.
- Work with a wide variation of teams on a case by case basis to ensure that we overdeliver in every opportunity.
- Be detail-oriented, proactive, and conscientious with a commitment to self-improvement.
- Be an excellent, polished communicator via verbal communication, as well as written.
- Have the drive to assist their fellow riders all day, every day.
- Accept coaching and adjust trajectory as needed.
Qualifications
Our next Product Support and Sales Associate should have:
- Commitment to Comoto’s Core Values
- Passion for motorcycles and related products is a must
- Familiar knowledge of motorcycle parts and accessories
- Working knowledge of additional power sports equipment including UTV, ATV, Scooters and Snowmobiles is a bonus
- Sound problem solving and analytical skills
- Established communication, interpersonal, and listening skills
- Ability to interact and work in a fast-paced, team-driven environment
- Time management skills and the ability to organize and manage multiple priorities
- Ability to work a schedule outside of standard business hours, including nights and weekends
- Experience in retail, service, or hospitality industries is a plus
- Ability to speak multiple languages is a plus
- High school diploma or equivalent required. Bachelor’s degree is a plus.
Additional Information
All your information will be kept confidential according to EEO guidelines.
