EverHealth - Customer Service and Support Associate

📋 Description

• Serve as primary contact for non-technical customer inquiries across email, tickets, phone, chat
• Own cases from intake to resolution with timely, empathetic updates.
• Manage an assigned queue, meet SLAs, respond quickly, and maintain quality standards.
• Investigate questions and provide complete, clear answers to reduce repeat contacts.
• Maintain detailed records of interactions in CRM and support systems.
• Follow SOPs, workflows, and escalation paths; seek process improvements.

🎯 Requirements

• Experience: 2+ years in Customer Support/Operations or similar
• High-volume support in fast-paced environments
• Excellent written and verbal communication
• Strong problem solving and independent research skills
• Customer-first mindset with ownership and empathy
• Organizational skills; ability to manage multiple requests and attention to detail

🎁 Benefits

• Compensation: Target total compensation of $18–$20 USD per hour
• Remote flexibility: Work remotely anywhere in the United States with in-office/hybrid options where
• Healthcare: Day-one health and wellness benefits
• Wellness: Annual wellness stipend
• Retirement: 401(k) with 4% company match
• Time Off: Flexible time off