Floor Manager

📋 Description

• Deliver a high level of customer service through expert styling advice, strong product knowledge
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards

🎯 Requirements

• Good knowledge of store operations & standards from previous experience working in retail
• Customer-Focused: you genuinely enjoy engaging with customers and prioritise their needs to deliver
• Product Passion: genuine interest in the products and enthusiasm to share with customers
• Eager to Learn: open to feedback and development opportunities
• Excellent Communication: clear, confident, empathetic in customer and team interactions
• Adaptability & Flexibility: adaptable to changing priorities and customer requests

🎁 Benefits

• 25% staff discount across all H&M Group brands (in-store and online)
• Participation in the H&M Incentive Program (HIP)
• Inclusion in Iceland-based colleagues benefits like learning and development