North AmericaFull TimeCustomer Support
Remotely
customer servicecrmenglishspanishgoogle workspacemultitasking
Job Description
📋 Description
- Provide end-to-end premium customer support for Airbnb community (English and Spanish).
- Handle complex cases across channels with autonomy and high service standards.
- Collaborate with internal teams; adapt to evolving responsibilities within Community Support.
🎯 Requirements
- 4+ years in multicultural customer service; hospitality experience preferred.
- Fluency in English and Spanish, spoken and written.
- Strong communication, problem-solving, multitasking, and stakeholder management.
- Comfort with weekend/public holidays shifts and varied schedules.
- Excellent verbal/written skills; empathy and patience under pressure.
- Advanced computer skills; familiarity with CRM systems; Apple/Mac OS; Google Suite.
🎁 Benefits
- Pay range: $82,000 – $96,000 USD.
- Remote role based in State of Nevada; eligible for other Airbnb advantages.
- Disability inclusive application/interview process; accommodation available upon request.
